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6px;font-size:11px;font-weight:600}.kf-visitor-item-status.online{color:#16a34a;background:#22c55e1f}.kf-visitor-item-status.offline{color:#94a3b8;background:#94a3b81f}.kf-visitor-item-preview-row{align-items:center;min-width:0;display:flex}.kf-visitor-item-preview{color:#64748b;white-space:nowrap;text-overflow:ellipsis;width:100%;font-size:12px;line-height:1.3;overflow:hidden}.kf-visitor-item-bottom{justify-content:space-between;align-items:center;gap:8px;min-width:0;display:flex}.kf-visitor-item-badges{flex-wrap:nowrap;flex-shrink:0;justify-content:flex-end;align-items:center;gap:6px;min-width:0;display:flex}.kf-visitor-item-time{color:#94a3b8;white-space:nowrap;text-overflow:ellipsis;min-width:0;font-size:11px;overflow:hidden}.kf-read-status-badge{white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;max-width:100%;height:18px;padding:0 6px;font-size:10px;font-weight:700;line-height:1;display:inline-flex}.kf-read-status-badge.is-unread{color:#fff;background:#ef4444}.kf-read-status-badge.is-unreplied{color:#fff;background:#f59e0b}.kf-read-status-badge.is-replied{color:#16a34a;background:#22c55e1f}.kf-visitor-item-actions{justify-content:flex-end;display:flex}.kf-visitor-item-accept{color:#fff;cursor:pointer;white-space:nowrap;transition:opacity var(--transition-fast), transform var(--transition-fast), box-shadow var(--transition-fast);background:linear-gradient(135deg,#6366f1 0%,#4f46e5 100%);border:none;border-radius:10px;flex-shrink:0;padding:5px 10px;font-size:11px;font-weight:700;box-shadow:0 6px 14px #4f46e52e}.kf-visitor-item-accept:hover{opacity:.92;transform:translateY(-1px)}.kf-chat-panel{-webkit-backdrop-filter:blur(16px);background:#ffffff8c;flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}.kf-chat-header{height:var(--topbar-height);padding:0 var(--space-5);-webkit-backdrop-filter:blur(16px);align-items:center;gap:var(--space-3);background:#ffffffbf;border-bottom:1px solid #00000012;flex-shrink:0;display:flex}.kf-chat-header-info{flex:1;min-width:0}.kf-chat-header-name{font-size:var(--font-size-base);color:var(--color-text);font-weight:700}.kf-chat-header-meta{font-size:var(--font-size-xs);color:var(--color-text-secondary)}.kf-chat-messages{padding:var(--space-5);gap:var(--space-4);scrollbar-width:thin;scrollbar-color:#0000001f transparent;flex-direction:column;flex:1;display:flex;overflow-y:auto}.kf-message-row{gap:var(--space-2);max-width:100%;display:flex}.kf-message-row.visitor{flex-direction:row;align-self:flex-start}.kf-message-row.service{flex-direction:row-reverse;align-self:flex-end}.kf-message-body{flex-direction:column;gap:4px;display:flex}.kf-message-row.visitor .kf-message-body,.kf-message-row.service .kf-message-body{max-width:min(78%,760px)}.kf-message-time{font-size:var(--font-size-xs);color:var(--color-text-tertiary);text-align:right}.kf-message-row.visitor .kf-message-time{text-align:left}.kf-message-deleted{font-style:italic;color:var(--color-text-tertiary)!important;background:0 0!important;border:1px dashed #00000026!important}.kf-chat-input-area{-webkit-backdrop-filter:blur(16px);background:#fffc;border-top:1px solid #00000012;flex-shrink:0;position:relative;overflow:visible}.kf-chat-toolbar{align-items:center;gap:var(--space-1);border-bottom:1px solid #0000000f;padding:8px 12px;display:flex;position:relative}.kf-chat-textarea{width:100%;height:var(--chat-input-height);resize:none;font-size:var(--font-size-base);font-family:var(--font-family);line-height:var(--line-height-base);color:var(--color-text);background:0 0;border:none;outline:none;padding:12px 16px}.kf-chat-textarea::placeholder{color:var(--color-text-tertiary)}.kf-chat-footer{justify-content:space-between;align-items:center;padding:8px 14px;display:flex}.kf-chat-hint{font-size:var(--font-size-xs);color:var(--color-text-tertiary)}.kf-visitor-info{-webkit-backdrop-filter:blur(16px);scrollbar-width:thin;scrollbar-color:#0000001f transparent;background:#ffffffe0;border-left:1px solid #00000012;flex-direction:column;flex-shrink:0;width:320px;display:flex;overflow-y:auto;box-shadow:-16px 0 36px #0f172a0a}.kf-info-section{border-bottom:1px solid #0000000f;padding:18px 20px}.kf-info-panel-header{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}.kf-info-panel-title{color:#64748b;letter-spacing:.14em;text-transform:uppercase;font-size:12px;font-weight:800}.kf-info-hero{text-align:center;padding:4px 0 2px}.kf-info-hero-name{color:var(--color-text);font-size:18px;font-weight:800;line-height:1.2}.kf-info-badges{flex-wrap:wrap;justify-content:center;align-items:center;gap:8px;margin-top:12px;display:flex}.kf-info-chip{color:#475569;background:#f1f5f9e6;border:1px solid #94a3b83d;border-radius:999px;justify-content:center;align-items:center;padding:6px 12px;font-size:11px;font-weight:700;line-height:1;display:inline-flex}.kf-info-chip.online{color:#15803d;background:#22c55e1a;border-color:#22c55e2e}.kf-info-chip.offline{color:#64748b;background:#94a3b81f;border-color:#94a3b829}.kf-info-chip.danger{color:#dc2626;background:#ef44441a;border-color:#ef44442e}.kf-info-chip.muted{color:#4f46e5;background:#6366f11a;border-color:#6366f129}.kf-info-section-title{color:#94a3b8;text-transform:uppercase;letter-spacing:.1em;margin-bottom:10px;font-size:10px;font-weight:700}.kf-info-row{gap:var(--space-2);font-size:var(--font-size-xs);align-items:flex-start;margin-bottom:6px;display:flex}.kf-info-label{color:var(--color-text-secondary);flex-shrink:0;min-width:56px}.kf-info-value{color:var(--color-text);word-break:break-all}.kf-visitor-info--empty{justify-content:flex-start}@media (width<=1280px){.kf-visitor-info{width:288px}}@media (width<=1024px){.kf-workspace{flex-wrap:wrap;overflow-y:auto}.kf-visitor-list{width:320px;min-height:calc(100vh - var(--topbar-height))}.kf-chat-panel{min-width:calc(100% - 320px)}.kf-visitor-info{width:100%;box-shadow:none;border-top:1px solid #00000012;border-left:none;max-height:420px}}.kf-page{padding:var(--space-6);scrollbar-width:thin;scrollbar-color:#0000001f transparent;flex:1;overflow-y:auto}.kf-page-header{margin-bottom:var(--space-6);justify-content:space-between;align-items:center;display:flex}.kf-page-title{font-size:var(--font-size-xl);color:var(--color-text);letter-spacing:-.02em;font-weight:700}